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New (01-09-08) for our large tree projects - California Lien Laws and Forms These terms and conditions are binding whether you are making your purchase over the phone, via mail order or through the shopping cart function. We do not hold merchandise for anything other than paid orders, unless a commitment to purchase has been made. If you have selected Mail Order or the PO option then you need to send in payment via check, money order or purchase order. DO NOT mail your credit card info, while we get orders like this all the time, it is Credit Card Russian Roulette and is not a good idea. It is far safer for us to call you to verify the order and get the number at that time. Retail customers may use the PO function and use their check number as the PO number. All Mail Order & PO bare root rose and tree orders must be paid for with 6 weeks prior to shipment to guarantee availability of the items you want. Return Of Goods Retail Orders: Plant material may not be returned under any circumstance without prior approval or notice to Growquest and will require via email confirmation. Plants are shipped according to industry specifications and meet those criteria. Rejection of plant material because of a change in needs, change in desired variety, budget needs, or for any other reason other than the actual quality and specifications of the plants will result in restocking charges. Please understand that returning plants via our own trucks, common carriers or any other shipping service may result in damage to those plants that will require weeks or months to grow back out. This renders them worthless for future sales and thus cancels out any credit that could be posted to your favor. The best solution to this is know what you want before it is shipped, when the plant arrives contact the management of Growquest and resolve any differences. Commercial Orders & Specimen Trees 48" box and over:
All damaged orders must be reported to us and the shipping company who brought your package within 24 hours of arrival via Email If necessary we will replace all damaged or lost orders with a refill of the damaged or lost items. Buyer understands that shipping live potted plants via boxes and cargo trucks is not a perfect means of shipping and that damage may result. Seller shall replace plants that are damaged to the point that it effects the plants ability to thrive or perform effectively. Minor or cosmetic damage such a major leaf drop is not common, but a requirement for immediate replacement. In the event that the damage is prolonged and problematic Seller agrees to replace the plant as weather and production inventory allows. We sell bare root plants throughout the United States and bring in our plants from late October through the end of March and either keep them in nursery pots or bare root in cold storage. We will ship your bare root plants when the planting time is right for your area or as you indicate in your order or follow up email. We sell roses throughout the United States and have our plants ready from late October through the end of March and either keep them in nursery pots or bare root in cold storage. We will ship your roses when the planting time is right for your area or as you indicate in your order or follow up email. Availability of bare root roses until late December is limited, so contact us if you have special early season needs. Cancellation of Orders Cancellation or changes in your order MUST BE MADE IN WRITING via email. Cancellation of your order may be subject to the progress of your order, typically during bare root months your ordered is pulled and prepared for shipment within 48 to 72 hours of being placed. Not all potted plants listed here are on hand and some may require special arrangements to be shipped to you. To contact us send an email. Commercial Orders: If your are landscape or nursery professional then you need to Freight Charges All cargo leaves the shipping location FOB. All costs of transport and packaging are entirely that of the buyer. For temperature sensitive orders may be adjusted upwards or downwards for the correct cost of shipping as weather conditions dictate. Potted plant charges can very widely. Buyer agrees to assume responsibility for all reasonable and normal costs incurred in shipping their order. Potted plant prices are not calculated until time of shipment or actual delivery. This is because the variables of potting soil and thus weight of the plant, plant height, distance from regional shipping points and carrier terminals, number and variety of plants in the order(s) among other factors. Shopping cart freight charges for bio control orders and bare root BUSH rose orders are usually very accurate. Shopping cart shipping charges are not set for potted plants. Many times a credit on bare root bushes orders. We deliver anywhere with a minimum of lead-time, full or combination loads. Please call for delivery rates and minimum order requirements. It should be noted that when coordinating the delivery of a large quantity of specimen trees, several days in advance notice should be allowed for the collecting and loading of trees for delivery. In addition, certain size trees may create a wide load for a highway and special permits must be obtained in order to transport these loads. The unloading of the trees at their final destination is the responsibility of the customer, with the assistance of the driver of the delivery vehicle. The customer should make arrangements to have available any necessary equipment to off-load the tree. For LTL trucking or
common freight companies we bill the amount of the bill plus 15
percent administrative overhead when we make the payment and handle
the paper work your behalf. Fruit trees and potted roses are not typically ship Next Day Cargo, 2nd Day or 3 Day Select shipping, as this would cost between $85.00 to 185.00 for this kind of shipping. Claims Adjustment for claims must be made within 3 days via Email, after receipt of merchandise. Such claims must be made in writing via E mail, confirmed fax or certified mail. Once accepted in good condition we are no longer responsible for potted or well rooted plants. Damage as result of improper care, handling, planting, maintenance or the elements is the responsibility of the Buyer. Special Offers & Promotions. We have special offers and promotions from time to time, they are apply only to orders paid for and booked at the time offers are being made by us. They are not retroactive and the offers do not apply mail orders or purchase orders that have not been confirmed after the offers expire. Plant & Packing Prices Plant prices are listed here are just that, PLANT PRICES. These prices do not include the cost of delivery, packing and shipping. Labor Expenses We are not a landscape contractor, we are a California Nursery. Our interest is not general landscape work but in helping you create the best garden or landscape possible by providing great plants and gardening products or materials. Consultations on plant and design choices are available for $85.00 an hour portal to portal.
Non
Warranty
Limitation of Remedy:
We warrant to the extent of the purchase price only that the seeds
or plants sold here under are as described on the label within
recognized tolerances. No other warranty is given, expressed or
implied, (1) of the merchantability or fitness of the seeds or
plants for any particular purpose, or (2) against loss due to any
cause. We cannot accept any responsibility for the many
uncontrollable growing and climatic conditions (soil preparation,
fertilization, weed and pest control, temperature control,
irrigation…etc.) that must be met to insure the success of your crop(s).
Terms are subject to change without notice
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